Privacy Policy

This privacy policy (“Privacy Policy”) applies to all the users (“you” or “your”) of the www.schreiberfoods.com website and mobile application named ‘HappyFarmer’ (collectively, “Platforms”) as well as features, products or services offered on the Platforms (“Services”).

It describes how Schreiber Digital Labs having its office at 400 N. Washington St. Green Bay, WI 54301 (“Schreiber”, “us”, we” or “our”) collects and processes your personal information (including sensitive personal data or information) when you use the Platforms or access the Services therefrom.

We appreciate that you care about how your information is used and secured at our end. We value the trust you place in us and are committed to handling your data with the required level of confidentiality. We strive to employ the highest standards for secure transactions and customer information privacy.

When you use our Services or access our Platforms, you agree and consent to us collecting, storing, processing, transferring, and sharing your personal information (including sensitive personal information) with third parties or service providers for the purposes set out in this Privacy Policy. Also, please note that

you need to be 18 (eighteen) years of age or above

to use the Services. In case you are a minor, then please do not share any personal information with us without having your parent or legal guardian to accept this Privacy

Policy.

What information do we collect?

The information we collect depends on the Services you are using, the environment in which you interact with us, the choices you make and the Services you view and use. If you choose not to permit us to collect such information, we may not be able to provide you with relevant Services and respond to your queries or resolve any problems which you encounter.

Our channels for collecting personal information and other information includes information directly provided by you to us, information collected by us during your use of our Platform and information collected about you from third parties, each of which has been described below.

Information that you give us.

Some Services we offer require that you give us the information directly. For example:

(a) When you create or register an account on the Platform, or update your profile or settings on your existing Platform account, you will provide us with the personally identifiable information about you such as your name, mobile number, email address, nationality, delivery address, government identification number, etc.;

(b) When you communicate with us for assistance by phone, email or through other means, we ask for some personal information like your name, registered phone number, product information, delivery time, contact and communication records;

(c) When you provide your personal information under any other circumstances, such as when you participate in promotional, or marketing activities organized by us, when you post public review/ feedback on our Platforms or participate in an online survey conducted by us.

Information that we collect automatically.

We recommend you read the permissions prompt of the Platforms before you download / access them to exactly understand the type of data the Platforms will capture. For instance, the Platforms may require your permission to enable it to find the location of your device, camera usage, microphone access, mount and un-mount file systems, etc.

We may access certain data on your device through your use of the Platforms. We automatically collect and store certain types of information about your use of our Platforms and/or Services such as the browser or device type, unique device identifier (such as device ID or an IP address), your activity on the Platforms (such as the content you view, mouse movements, mouse clicks, taps, swipes, your preferences, frequency of usage and the like), your locational data including location information provided by your device interacting with the Platforms including through beacon technologies, or associated with your IP address or other online or device identifier and the like. In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers.

Further, please read the permissions prompt of the Platforms before you download / access them to understand the type of data the Platforms will capture. For instance, the Platforms may require your permission to enable it to find the location of your device, microphone access, camera access, etc.

Information that we collect from other sources.

A “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer’s hard drive. The cookies do not contain any of your personally identifiable information. We use cookies to help us remember and process, understand and save your preferences for future visits, keep track of advertisements, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.’

If you want to disable cookies, you can modify your settings on your browser in order to reject automatic acceptance of cookie. However, please note that certain features of the site and Services may not be available once cookies are disabled. We gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, internet service provider (ISP), referring and exit pages, operating system, date/time stamp and click-stream data.

What’s not covered in this Privacy Policy?

While using the Platform you may sometimes access third party services or platforms. These links and offers on third party sites have separate and independent privacy policies. So, remember that the information you give them will follow their privacy policies and not ours. We encourage you to be aware when you access such third parties’ sites and to read their privacy policies. Schreiber has no responsibility or liability for the content and activities of these linked sites, or the information collected from you, if any. Also, sometimes you can review our Services on social media websites like Facebook or Instagram etc., Make sure you read their privacy policy to know how they process and use your information.

How is this information used?

We will process your personal information, for the purposes stated in this Privacy Policy or in connection with our obligations to you under the Terms and Conditions, other legally binding obligations, or when we believe that such processing is required to protect the legitimate interests of ours or third parties after evaluation.

We will use your Personal Information for the following purposes:
• to provide, develop, and improve the services that we offer to you.

• to manage our relationship with you, to facilitate opening and management of your account on the Platform, take and fulfill orders, deliver Services/products, process payments, process returns/ refunds/ replacements or to conclude transactions on the Platforms.

• to validate and process your request for the Services on the Platforms.
• to establish communication with you including through email and text about transactions.
• to personalise and enhance the Services and your experience on our Platforms.
• We share your personal information as described below:
• Affiliated Companies.
• We may disclose your personal information within Schreiber group of companies to help us provide our Services to you or where we market products and services
• provided by different Schreiber companies. We only share necessary personal information subject to the purposes stated in this Privacy Policy. If the affiliated companies wish to change the purposes of processing, they will ask for your consent again.
• Third Parties.
• We may use or appoint certain third-party companies and individuals to help us provide, analyse, support, and improve our Services and perform functions on our behalf. Such Third Parties include but are not limited to data storage facilities, SMS or other technical service providers, payment, or financial service-related service providers. We are responsible for their use of your data. They will be subject to confidentiality requirements and they will only use your personal data as described in this Privacy Policy and as permitted by applicable laws.

Business Partners.

We may share your personal information with our business partners who provide products and / or services that are associated with or bundled with our Services or Platform. These third parties will be responsible for how they use your data, and the details of that data processing is likely to be set out in a separate privacy notice provided by them. Before using the services and products of our partners, please carefully read the respective partner’s terms and conditions and privacy policy which you can view on their websites and/ or which may be mentioned in the agreements you may execute with them.

Acquirers.

If we sell or transfer, wholly or in part, any of our businesses or assets, we may disclose your personal data to the prospective buyer for due diligence purposes and your personal information may be a part of that sale or transfer, but it will remain subject to the promises made in this Privacy Policy.

Legal Disclosure.

Additionally, we may also share your information to help investigate, prevent, or take action regarding violations of the Platform’s terms of use or to establish, exercise or defend against legal claims or to comply with legal processes such as court orders or lawful requests or orders from legal authorities or law enforcement agencies requiring such disclosure.

Anonymized Disclosure.

We do not sell, trade, or otherwise transfer to third parties your personally identifiable information. However, we may share anonymised information with other parties for marketing, advertising, or other uses mentioned in this Privacy Policy as long as such your identity cannot be known or found out and such information is no longer considered to be your personal information under the law.

How long this information is retained?

We retain your information collected for purposes described in this Privacy Policy and for other legitimate purposes, such as complying with legal obligations, enforcing and preventing violations of our Terms, or protecting or defending our rights, property and users. The period for which the information is retained is determined based on various factors like the nature of the information, the purpose for its collection and processing (for instance, we will need to keep the data for as long as is necessary for that purpose), and legal obligations (for instance, we will have to keep the data for such minimum period as may be prescribed under applicable laws).

How do I change information?

You are entitled to access and review your personal information held by us on request by contacting us using the contact details set out below. We will take reasonable steps to ensure that the personal information found to be inaccurate or deficient is corrected or amended, as feasible. You can help us to do this by letting us know if you notice any inaccuracy or deficiency in personal information we hold about you and/or by letting us know if your personal details change. You may choose to not provide us with your personal information or withdraw your consent of collection and use of your personal information at any time, on request, by contacting us using the contact details set out below. If you do so, we may no longer be able to provide you with the corresponding Service for which the said personal information was sought by us under this Privacy Policy.

How do we protect your information

We have adopted organizational, physical and technical security measures that are in line with the industry standards and applicable laws to protect the personal information you provide, and to prevent any unauthorised access, disclosure, use, modification, damage or loss of data. We will take all reasonable and practical steps to protect your personal information, including the following:

• We use Transport Layer Security (TLS) and other technical measure to ensure encryption with regard to our services and products. We will regularly examine our practice of information collection, storage, and processing (including physical security measures) to prevent unauthorised system access.
• We will authorize our employees and personnel of third parties to access your personal information only on a need-to-know basis in order to help us process your personal information and provide the services to you. These employees and

external personnel (of third parties authorised by us) are subject to strict contractual confidentiality obligations.

• The security of your personal information is extremely important to us. We will continue

our efforts to protect your personal information and implement safeguard measures, such as providing full encryption for information storage and transmission, to prevent your personal information from unauthorised access, usage or disclosure.

• We will adopt encryption and other security measures to transmit and store your personal information of particular types.

• We will prudently select business partners and service providers and ensure that such business partners and service providers are contractually obliged to comply with appropriate data protection obligations and the relevant privacy and confidentiality legislation.

• We will conduct security and privacy protection training courses or testing to enhance employees’ awareness of the importance of protecting personal information.

How is minor’s information handled?

The Platform is directed for adults and legal entities who/ which can form a legally binding contract under the applicable laws and we do not sell products/ Services to the children. If you have not attained the legal age, you must not access or use our Platform or avail the Services without the consent of your parent or guardian or their involvement. Schreiber shall not be held liable for any transactions done on the Services by a minor.

How to find out amendments to the Privacy Policy?

Schreiber reserves the right to change the Policy to its business requirements. We will post those changes on this site as and when modified. Such changes shall be effective immediately upon posting. Do frequent our Service to access the updated Schreiber Privacy Policy as modified from time to time. By continuing to use our Platforms or the relevant Services or keeping the Platforms installed on your device(s), you will be deemed to have, accepted to the changes or updates to this Privacy Policy. If you do not agree to such changes or updates, you should not use our Platform, products, or Services and/or uninstall the Platform from your device(s).

How can you contact us for complaints?

Your privacy is important to us. If you have a complaint, you may contact our Grievance Officer (appointed as per the applicable laws including the Information Technology Act, 2000 and the Consumer Protection Act, 2019) at the details provided below, who is responsible for redressing your grievances:

Name: Jay Sharma
Designation: Company Secretary, Schreiber Dynamix Dairies Pvt. Ltd.
Phone: +91 2267 711907
Email id: Jay.Sharma@schreiberfoods.com

Contact Hours: Monday to Friday, 10:00 AM to 6:00 PM

Your complaint will then be investigated. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved. Our Grievance Officer will redress your grievances expeditiously, within the time prescribed under the applicable laws.

Revised: July 2023